Redfield Service and Support Limited Lifetime Warranty: Redfield warrants this product to be free of defects in materials and workmanship for as long as it is owned by the original owner. Redfield will repair or replace (at Redfield’s option) any such defective product when it is returned by the original owner with a copy of the original receipt. The repair or replacement will be without charge* except for reasonable shipping, handling and insurance charges.
THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION FOR AS LONG AS THE PRODUCT IS OWNED BY YOU (THE ORIGINAL OWNER). IN ADDITION, IN NO EVENT SHALL REDFIELD BE LIABLE FOR COSTS IN EXCESS OF THE PRICE OF THE PRODUCT INCLUDING ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. THIS WARRANTY DOES NOT COVER DEFECTS OR PROBLEMS CAUSED BY ABUSE, MISUSE, NORMAL WEAR AND TEAR, OR BY IMPROPER HANDLING OR INSTALLATION, AND THE WARRANTY IS VOIDED BY UNAUTHORIZED REPAIR.
RGA Number Required: Prior to the return of any product or part, a Return Goods Authorization (RGA) number must be obtained by Redfield’s Technical Service Department or by calling 1-800-379-1732. Each returned part or product must include a written statement detailing the nature of the claimed defect, and RGA number as well as the owner’s name, address, phone number, and a copy of the original sales invoice. Packaging: If possible, ship the product in its original packaging. Please be sure to wrap the package securely and use strapping tape on the outside of the package. Send only the product to be repaired. Please do not send accessory items such as dust caps, carrying case, mounts, etc.
What to Include:
• A short note explaining the reason you are sending the product in for repair and the RGA number.
• Your daytime phone number.
• An address for returning your product to you. (No PO boxes please.)
• A money order in the amount of $10.00 to cover shipping and handling fees.
• Photocopy of your sales receipt.
Shipping: We recommend that you ship your product to us by a tracked parcel service. We also recommend that you insure the shipment against loss. Many carriers automatically insure packages up to a certain nominal amount, typically $100. Please check to see if the insurance provided by the carrier is adequate to cover the replacement value of your product. If you live in the United States, your product should be sent, freight prepaid, to:
Bushnell Outdoor Products
Overland Park, KS 66217
In other countries, please contact your Redfield® International Distributor in your country for service.
Repair Process: After receiving your returned product, a Redfield repair technician will evaluate your product to determine what repairs are needed and whether or not your product is covered by an applicable warranty. If the product is covered by our warranty, you will receive no additional correspondence and we will either repair or replace your product, at our option. Your repaired product, or a comparable replacement of equal value and function, will be shipped back to you. *If, however, your product is no longer covered by our warranty, one of our technicians will provide you with an estimate of the cost to repair or replace your product. You will have 20 business days to respond and either accept or decline the recommendation. If you accept the recommendation for repair or replacement you will need to provide the payment requested before we will commence work on your product. Payment can be made in the form of a money order, or if you prefer, by MasterCard or VISA. If you do not respond within the 20 business day period, we will return the un-repaired product to you.
BUSHNELL – REPAIR FORM
Bushnell has been the industry leader in high-performance sports optics for over 60 years and boasts leading market share in all of the sports optics categories. Our product lines enhance the enjoyment of every outdoor pursuit from spectator sports, nature study, hunting, fishing and birding to stargazing. Indoors, binoculars bring the audience closer to the action in fast-moving sports or the fine arts at theaters and concerts.